Effective Date: 9-8-2025

 

At Hizel Beauty, customer satisfaction is at the heart of our brand promise. We take pride in crafting premium, organic beauty products and want you to feel confident with every purchase. Due to the nature of our products, certain limitations apply to exchanges and refunds to ensure product safety and hygiene.

 

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only if:

• The item arrived damaged, defective, or incorrect.

• The request is made within 7 days of delivery.

• The product is unused, unopened, and in its original packaging.

Please note: For hygiene and safety reasons, we cannot accept returns of opened or used skincare, soap, or personal care products unless they are defective.

2. Non-Returnable Items

• Products purchased during sales, promotions, or clearance events.

• Gift cards and promotional items.

• Opened, used, or partially consumed products.

3. Process for Exchanges/Refunds

1. Contact Us
   Email our customer care team at [Insert Contact Email] with your order number, proof of purchase, and photos of the issue.

2. Approval & Instructions
   Once your request is reviewed and approved, we will provide instructions for returning the product (if applicable).

3. Refund Method

   • Refunds will be issued to the original payment method within 7–10 business days after inspection.

   • Exchanges will be processed and shipped once we receive and verify the returned item.

4. Shipping Costs

• If the error is on our side (wrong, defective, or damaged item): Hizel Beauty will cover all shipping costs.

• If the return is for other reasons (e.g., change of mind): The customer is responsible for shipping charges.

5. Damaged or Defective Products

If your product arrives damaged or faulty, please contact us immediately with photos so we can arrange a replacement or refund.

6. Order Cancellations

Orders may be cancelled within 12 hours of placement if they have not yet been shipped. Once shipped, the standard return/exchange policy applies.

Hizel Beauty reserves the right to modify or update this policy at any time to better serve our customers.